Refund policy

REFUND AND RETURNS POLICY

Last updated: 15 October 2026

At P3 Organic, we take pride in sourcing premium glass tips from independent glass artists and trusted suppliers. We carefully inspect and package our products to help ensure they reach our customers in excellent condition.

We want you to be happy with your purchase. This policy explains how returns, cancellations, refunds and exchanges are handled when shopping with P3 Organic.

1. RETURNS AND ELIGIBILITY

If you change your mind about a purchase made through P3organic.com, you may be eligible to cancel your order and return the item in accordance with applicable consumer protection laws.

For voluntary returns beyond your statutory cancellation rights, items should be unused, in their original condition and returned with their original packaging where reasonably possible. Proof of purchase or your order number will also be required.

Due to the delicate nature of our glass products, we ask customers to handle all items carefully when inspecting their purchases.

Please contact us before returning any item. This allows us to provide the correct return instructions and process your request efficiently.

Nothing in this policy affects your statutory consumer rights.

2. GLASS TIPS AND HANDCRAFTED PRODUCTS

Our glass tips are sourced from independent glass artists, and some pieces are individually handcrafted. As a result, minor variations in colour, pattern, shape, size and finish may occur between individual pieces.

These natural variations are not necessarily defects, provided the product matches its description.

We make reasonable efforts to ensure that product descriptions and photographs accurately represent the items we sell.

If a glass tip arrives damaged, has a manufacturing defect or is materially different from its description, please contact us so we can investigate.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the item and its packaging, where applicable.

We will assess the issue and work with you to find an appropriate resolution.

Glass products are not automatically excluded from statutory cancellation rights simply because they are fragile or handcrafted. However, where permitted by law, deductions may apply if an item has been handled beyond what is reasonably necessary to inspect it.

3. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

We take care when checking and packaging orders before dispatch. However, if your order arrives damaged, defective or incorrect, please contact us so we can investigate.

To help us resolve the issue:

Email us at p3@p3organic.com.
Include your order number and a description of the problem.
Attach clear photographs of the item and packaging where possible.

We recommend contacting us promptly after discovering an issue.

Depending on the circumstances and your statutory rights, an appropriate resolution may include a replacement, repair where applicable, refund or another suitable solution.

Where we are legally responsible for return postage for a faulty, damaged or incorrectly supplied item, we will cover or reimburse the applicable costs.

Your statutory consumer rights remain unaffected.

4. CHANGE-OF-MIND CANCELLATIONS

For eligible online purchases, UK consumers generally have 14 days from the day after receiving their goods to notify us that they wish to cancel their order.

After notifying us, customers generally have a further 14 days to return the goods.

To cancel an eligible order, email p3@p3organic.com with your order number and confirmation that you wish to cancel.

Customers should handle products only as much as reasonably necessary to establish their nature, characteristics and functioning.

Where we informed you of this requirement before purchase, you may be responsible for the direct cost of returning an item when cancelling because you have changed your mind.

Where permitted by law, we may deduct an amount to reflect any loss in value resulting from handling beyond what is reasonably necessary to inspect the goods.

Certain products, including qualifying personalised or custom-made items, may be exempt from change-of-mind cancellation rights where the relevant legal exception applies.

Nothing in this section limits your statutory rights.

5. NON-RETURNABLE ITEMS

Certain products may be excluded from change-of-mind cancellation rights where applicable law permits, including:

Custom-made or personalised products that qualify for a statutory exemption.
Other products specifically exempt from cancellation rights under applicable consumer protection legislation.

Where legally permitted, deductions may apply to items that have been handled beyond what is reasonably necessary for inspection.

Sale items remain subject to the same statutory consumer protections as other products.

This section does not remove your rights concerning faulty, damaged, incorrectly supplied or misdescribed products.

6. EXCHANGES

If you would like to exchange an item for another product, please contact us at p3@p3organic.com.

Exchanges are subject to product availability and the circumstances of your request.

If an exchange is unavailable, we will explain the options available to you, including any applicable cancellation or refund rights.

7. REFUNDS

Where a return is required, we will assess the returned item once it arrives and determine the appropriate next steps.

Approved refunds will generally be issued to the original payment method unless another method is agreed and legally permitted.

For eligible statutory cancellations, refunds will be processed within the applicable legal timeframe. Generally, this is within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

For other agreed refunds, we will confirm the expected processing timeframe.

Please note that your bank or payment provider may require additional time to display the funds in your account.

Where you exercise a statutory cancellation right, we will refund the standard delivery charge where required by law. Additional costs arising from choosing a more expensive delivery method may not be refundable.

Refunds for faulty or misdescribed goods will be handled in accordance with applicable consumer protection legislation.

8. RETURN SHIPPING

For change-of-mind returns, customers are responsible for return postage where this requirement was communicated before purchase and the law permits it.

We recommend using a tracked delivery service and retaining proof of postage, particularly when returning fragile glass products.

Please ensure that returned items are packaged securely to minimise the risk of damage during transit.

Where we are legally responsible for return shipping costs for faulty, damaged or incorrectly supplied items, we will arrange or reimburse the applicable costs.

Nothing in this section affects your statutory rights.

9. ORDERS THAT HAVE NOT YET BEEN DISPATCHED

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at p3@p3organic.com.

We will do our best to stop the order before dispatch, although cancellation cannot be guaranteed once processing or dispatch has progressed.

If your order has already been dispatched, you may still be entitled to cancel it under applicable consumer protection laws.

Please contact us for guidance on the next steps.

10. INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, clearance fees and other charges imposed by the destination country.

These charges are determined by the relevant authorities and are generally outside P3 Organic’s control.

If an international order is delayed by customs, the recipient may need to contact the relevant customs authority or delivery service directly.

If an order is returned to us because customs charges were not paid or delivery could not be completed, please contact us to discuss the available options.

Any refund or deduction relating to an undelivered or returned international order will be handled in accordance with applicable law and the circumstances of the shipment.

This section does not exclude any rights you may have under applicable consumer protection legislation.

11. CONTACT INFORMATION

For all return, refund and order enquiries, please contact us using the details below.

Trading Name: P3 Organic

Business Owner: Taran Singh Rai

Business Structure: Sole Trader

Website: P3organic.com

Email: p3@p3organic.com

Instagram: @p3.organic

Return Address:

P3 Organic
Court Lodge Farmhouse
The Street
Upper Stoke
ME3 9RT
United Kingdom

Please contact us before returning any item so we can provide the appropriate instructions.